Communiqué
Conferencing has an unparalleled combination of expert staff and
rock-solid technology that scales up to 10,000 lines to execute
high-profile operator assisted conference calls flawlessly. Professional
event facilitators and support personnel help manage your call every
step of the way from planning, rehearsal, delivery to follow up.
Why over half of the furtune 100 companies choose us:
Low
prices with no set up fee or monthly fee.
No
attendee hold time: Eight operations centers are staffed
to meet the demands high-volume calls with no hold time.
Reliability
and scalability:
Redundant conference call facilities are distributed worldwide
throughout seven (7) cities in the United States, three
(3) cities in Canada, and six (6) cities international.
Experienced
staff:
Our operators are professionally voice trained to pronounce
the speakers names and execute your call correctly.
No
unused line fees: We are one of the only provider that
does not charge for a minimum amount of lines reserved.
You pay only for the exact number of attendees that join.
Typical
Operator Assisted Conference Call
The
following provides an overview of all the elements that go into
a typical operator assisted conference call. Our goal is to make
your conference calls an extension of your communications strategy.
Communiqué can help you customize the call and perfectly
tailor it to meet the needs of your message and goals.
Pre-Call
Your
assigned a dedicated account manager as a single point of contact
to assist with anything that you need.
Scheduling
your calls is easy. Our advanced reservations system captures
and stores your call profile including all necessary call features.
When scheduling subsequent calls you do not have to repeat everything.
Conference
call information is communicated in a clear, easy-to-understand
format to attendees.
The
call leader and the scheduled speakers gather in a Sub-Conference
before the call begins to go over the agenda and discuss last-minute
updates. The operator will finalize any last minute logistics
such as who to turn the call over to, how to pronounce speaker
names, Q&A, polling, etc.
Callers
can dial either a toll-free or toll number to access the call.
For international attendees we offer international
toll-free access numbers in 63 countries and local
access numbers in 14 countries. You can also choose to have
the operator(s) dial out to speakers and/or attendees to connect
them into the call.
The
operator(s) gather any necessary information (e.g., name, affiliation,
etc.) and place them into the call.
The
participants hear music (or custom announcement) until you are
ready to start.
During
the Call
All
operators are voice talent trained and perform a professional
speaker introduction. You can use the standard introduction script
or customize as you'd like. It sets the stage for the conference
and opens the call in a clear and professional manner. You can
provide an approved attendee list (optional) to make sure only
certain approved attendees can join.
A
dedicated communications line can connect the operator handling
the call to a point of contact at your location for instant support
access.
(Optional)
The call is conducted in Lecture Mode. All participant lines are
muted during the presentation to reduce background noise and minimize
interruptions.
(Optional)
Once the presentation has concluded, the operator administers
a Q&A session. Participants indicate that they have a question
using their telephone keypad, while the operator manages the question
queue in a professional and orderly fashion. When each one's turn
comes, the appropriate line is unmuted, an introduction is made
and the questioner takes the floor. While in queue the attendees
will still hear the conference.
Post-Call
An
attendee report is emailed immediately following the call showing
all of the information gathered from participants as they joined
the call. This provides a perfect contact list for post-call follow
up.
Transcription
service is available if you need a written account for use in
press releases and news wire services.
The
call can be digitally recorded for playback via online streaming,
MP3, CD ROM, tape, or toll-free dial-in number. Added information
is captured in an online report from those people dialing into
the playback providing you with the same information that was
collected from the live call participants.
Security
An approved attendee list can be provided to control participant
access. If a potential participant's name does not appear on the
invitation list, access will be denied or put on hold pending your
approval via a dedicated Communications Line.
Conference Recording
You can choose to have your conference call recorded. Tapes or CDs
can be forwarded to one or multiple locations. Your call can also
request re-broadcast immediately following the event through our
Digital Replay service. This service is available to you 24 hours
a day, seven days a week. This is a great alternative for participants
who are unable to attend the live call. Calls can be archived for
up to a year. Recording options are:
Audio
Streaming: Enables
you to reach thousands of listeners at once for less than the
cost of a standard conference call. Audio Streaming is available
for a live or recorded conference. Your conference can be recorded,
indexed, and archived for anyone who missed the live call. Playback
is done via Microsoft MediaPlayer or RealPlayer. Reporting is
available to gather important data about who listened to the live
meeting or archived recording.
Digital
Replay: A digital recording of the conference call can be
made available for playback at any time. Conference participants
dial into the automated playback center via a toll-free access
number at their convenience with options to fast forward, rewind
and pause the recording using the telephone keypad.
CD
ROM
MP3
or WAV File
LeaderView™
Web-Based Audience and Q&A Management
LeaderView
is a Web-based conference management tool that simplifies your large
event conference call experience. It enables call moderators to
effectively monitor conference participants and streamline the Q&A
process through a standard Web browser. Call moderators are able
to simultaneously view the participant list and prioritize the Q&A
queue online to maximize meeting time.
Audience
Fastrack™
Audience
Fastrack offers participants advanced invitation and web-based registration
for your large event conference calls. Upon registration each attendee
is assigned a unique PIN code for quicker access into the conference
call. The meeting is more secure and the data gathering feature
gives you valuable attendance information before and after your
conference call.
Global
Clients
Next
Steps?
Call
our global sales team or complete the online form below:
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